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Q: What is your return policy?
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A: If you are not pleased with your purchase, please contact us! We want you to be happy, and will accept returns within 30 days and in the same condition in which they were received.
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Q: I am looking for a specific book (or additional copies of a book) that I do not see listed. Do you have other books?
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A: If you are searching for a specific book, or for additional copies, you are certainly welcome to ask us. (We are not allowed to sell unlisted items, BUT, if we have a book that you are looking for in stock and not listed yet, we will be happy to list it in our store, then notify you so that you can check it out and see if you are interested. email us at: jlossing@sbcglobal.net.
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Q: What types of payments does PayPal accept?
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A: PayPal payment would obviously be made through PayPal and apparently is defined as follows: "funded by PayPal account balance, credit card, debit card, bank account, PayPal Pay Later, PayPal Buyer Credit...".
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Q: Can I pay you directly without using PayPal? |
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A: We can accept a domestic check or money order sent to us if the customer contacts us and requests to pay in this manner. What you then do is mail us the payment, then we enter the payment online when the payment is received. We can then ship after the payment is both received and cleared.
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Q: When can I expect my order to arrive? (I live in the Continental USA.)
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A: USPS 'Media Mail'(which I normally use to mail books) states 3-10 (business) days for delivery. I cannot control the postal service's delivery time after it ships. Our policy is to normally mail the next business day after payment is complete. One exception to this would be if a customer has asked me to hold items until they complete their order.
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Q: When can I expect my order to arrive? (I live OUTSIDE the Continental USA.)
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A: If you live outside the Continental USA, shipping time varies. I normally try to mail using USPS First Class International shipping on packages that I ship internationally, & communicate with customers after mailing about when it left and what the 'customs' number is on the tag. Unfortunately that is not the same as a 'delivery confirmation' number.
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Q: Do you have any shipping discounts for combined orders?
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A: Combined Shipping: When ordering more than one item (to be shipped within the USA), we can combine your shipping if the order is made at the same time so that it is possible to ship it together. Also, remember...
- Great combined shipping rates on bookmarks! (I really under-enter the bookmark weight at 0.01-pounds to keep the shipping low, and shipping is based on weight estimates. So... adding another bookmark to your order will usually not even change the shipping total... unless it is your 40th bookmark on the same order!)
- Orders are shipped according to weight ~ a better deal for you! See the RATE CHART on our shipping page...
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Q: How much is the Shipping Charge on book orders?
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A: Domestic (within the USA) is shipped via USPS Media Mail, and is determined by weight, which should be visible in your cart, with the EXCEPTIONS being an INTERNATIONAL SHIPPING ORDER. You will need to contact us to get the correct shipping amount in these cases. jlossing@sbcglobal.net (SEE BELOW FOR BOOKMARK SHIPPING RATES)
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Q: Do you ship internationally?
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A: We are willing ship internationally. Contact us to find out what the additional shipping cost would be. We can provide you with a specific amount, insert that NEW shipping amount on invoice, and after your payment is finalized we ship.
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Q: Can I find out before ordering what my shipping will be for an 'International Shipping' order for BOOKS?
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A: Yes. You can e-mail us for an amount for a specific book (or a specific combination of books), we can inform you of that amount, you can then order the book(s), then WAIT to pay until I have sent you an adjusted invoice that includes the NEW/adjusted shipping amount. THEN pay that new invoice, and I can then ship. e-mail us: jlossing@sbcglobal.net
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Q: What is the shipping rate for JUST BOOKMARKS in the USA?
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A: Bookmarks are usually shipped differently (normally first class), unless you include them with your book purchase (in which case there is no additional charge - when added to a book order). In the USA, we offer great combined shipping rates on bookmarks! (I really under-enter the bookmark weight at 0.01-pounds to keep the shipping low, and shipping is based on weight estimates. So... adding another bookmark to your order will usually not even change the shipping total... unless it is your 40th bookmark on the same order!)
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Q: What is the shipping rate for JUST BOOKMARKS for an 'International Shipping' order?
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A: Please contact us for a shipping quote on your international bookmark order. I think it is usually less than $3.00 to ship bookmarks internationally, but it can vary depending on your location.
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Q: If I e-mail you with a question, will a real person respond? How quickly will I get an answer?
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A: I/we try to monitor the website to a reasonable degree. Most of the time it is just me (Sheri), and NORMALLY I see and can answer a question within a couple of hours in the middle of the day, and normally check once or twice in the evenings and before bed. There are exceptions and times we actually leave for longer, sickness, etc., though...
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Q: What if I REALLY want a book, and don't want to wait and take a chance of someone else 'buying' it first?
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A: You can make your 'purchase'(s), and wait to actually 'pay' until I send you an invoice with the correct shipping charge on it. THEN pay on the adjusted/NEW invoice I sent you, and then I can ship :)
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Q: How can I contact you?
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A: You can e-mail us at: jlossing@sbcglobal.net , or phone us at: 616-447-0213.
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Please Note: Our shipping amounts in our listings, shipping discounts, & shipping promotions are ONLY for orders within the U.S.A. Thank-you for understanding!!
International Buyers – Please Note:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
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If you seeking to shop from a family business that strives hard to give excellent service and a personal touch, you've come to the right place! We try hard to answer any questions, fill orders, and create a quality product with integrity and efficiency. If you are unhappy with any service, product, or have any questions/comments, please contact us at: jlossing@sbcglobal.net.
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